The APM Group - The Accreditor has released a document outlining the standards that should be met when using learning technologies. These requirements will go into effect for new accreditation requests as of May 1st. accredited ITSM certification training providers who are currently using accredited learning technology solutions will need to work with their accreditation organization to update their materials according to the guideline definitions.

The ATCTA does not feel that these guidelines represent the quality standards necessary for successful virtual learning, particularly in regards to ITIL^® V3 Intermediate courses and exams.  The guidelines do not require a minimum number of contact hours or interaction with an instructor or group, but rather rely on passive (call me if you need me) mentoring availability.  There are also no requirements for assignment hours.  Intermediate exams test a candidate's ability to apply the knowledge that they have gained through the course (Blooms level 4 and 5).   The ability to apply ITSM concepts is achieved mostly through discussion, practical assignment, questions and interaction. 

Given the growing number of passive "video professor" type intermediate courses that are being marketed, the concern is that learners who have never experienced a scenario-based gradient question exam will not be adequately equipped to pass these exams and/or fulfill the anticipated role in the real ITSM world the class prepares the learner for.  The guidelines do not sufficiently address these concerns.

What do you think?  ATCTA members can express and discuss their opinions in the Members-Only forums